Privacy Policy

Last updated: 24 July 2026

1. Who we are

Bespoke BBQ Kitchens Ltd designs, fabricates and installs bespoke outdoor kitchens.

Company name: Bespoke BBQ Kitchens Ltd
Company number: 17244737
Registered in: England and Wales
Email: enquiries@bespokebbqkitchens.com

For the purposes of UK data-protection law, Bespoke BBQ Kitchens Ltd is the controller of the personal information described in this Privacy Policy.

2. Information we collect

When you contact us or submit an enquiry through our website, we may collect:

• Your name
• Email address
• Telephone number
• Postcode or general project location
• Garden dimensions or available space
• Details of your existing or preferred barbecue
• Information about your proposed outdoor-kitchen project
• Photographs, drawings or other information you choose to provide
• Records of correspondence, quotations and project discussions
• Basic technical information generated when you use the website, such as your IP address, browser type and security logs

Please do not send sensitive personal information that is not relevant to your enquiry.

3. How we collect your information

We may collect personal information when you:

• Complete the consultation form on our website
• Email or telephone us
• Ask us to prepare a quotation
• Arrange a consultation, survey or meeting
• Enter into a contract with us
• Supply information during the design, fabrication or installation process

We may also receive relevant project information from someone acting on your behalf, such as a family member, designer, architect, builder or contractor.

4. How we use your information

We use personal information to:

• Respond to enquiries
• Discuss your requirements
• Arrange consultations and site visits
• Prepare designs, estimates and quotations
• Provide our design, fabrication and installation services
• Communicate with you about your project
• Issue invoices and maintain accounting records
• Manage warranties, defects or aftercare enquiries
• Improve the administration and security of our website
• Establish, exercise or defend legal claims
• Meet our legal and regulatory obligations

We do not currently sell products or take payments through the website. Payments are arranged separately by invoice.

5. Our lawful bases

Depending on the circumstances, we process your information because:

• It is necessary to take steps at your request before entering into a contract
• It is necessary to perform a contract with you
• It is necessary to comply with a legal obligation
• It is necessary for our legitimate interests in operating, protecting and improving our business, responding to enquiries and maintaining appropriate business records
• You have given consent where consent is specifically requested

We will not use consent as the lawful basis where another lawful basis is more appropriate.

6. Marketing

We do not currently use information submitted through the consultation form to send general marketing emails.

We may contact you about your enquiry, quotation, order or project because these are service-related communications.

Should we introduce newsletters or promotional emails later, we will provide a suitable way to opt in and unsubscribe.

7. Who we share information with

We may share relevant information where reasonably necessary with:

• Employees, consultants or subcontractors working on your project
• Designers, structural engineers, manufacturers, suppliers and installers
• Website hosting, email, form-management and IT service providers
• Accountants, insurers, legal advisers and other professional advisers
• Payment or banking providers where an invoice is paid
• Government bodies, regulators, courts or law-enforcement authorities where required by law
• A buyer or adviser involved in a future sale or restructuring of the business

We only provide information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information.

8. Website and email service providers

Our website and business email services are hosted using third-party technology providers. Website enquiries may be processed through WordPress, WPForms, Hostinger and associated email-delivery services.

These providers may process limited personal and technical information to host the website, transmit form notifications, prevent misuse and maintain system security.

9. Google services and analytics

We do not currently use Google Analytics to track website visitors.

We may use Google Search Console to understand how the website appears in search results and to identify technical issues.

Should we add Google Analytics or another visitor-analysis service, we will update this Privacy Policy and our Cookie Policy. Where consent is required, non-essential tracking will not be activated until the visitor has made an appropriate choice. The ICO requires clear information and consent for non-essential storage or access technologies, subject to applicable exemptions.

10. How long we retain information

We retain personal information only for as long as reasonably necessary.

As a general guide:

• Unsuccessful or inactive enquiries may normally be retained for up to 24 months after the last communication
• Quotations, contracts, invoices and completed project records may normally be retained for up to six years after completion or the end of the relevant financial period
• Warranty, dispute or legal records may be retained for longer where reasonably necessary
• Information will be deleted or anonymised when it is no longer required

Actual retention periods may vary depending on the nature of the project and any legal, accounting, insurance or contractual obligations. The ICO advises businesses to keep information only for as long as it is needed.

11. How we protect your information

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures include password-protected systems, secure website connections, access controls, reputable hosting and email providers, and limiting access to people who reasonably need the information.

No internet or email system can be guaranteed to be completely secure.

12. International processing

Some service providers may process or store information outside the United Kingdom.

Where this occurs, we will take reasonable steps to ensure that an appropriate legal protection or safeguard applies.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how information is used
• Object to certain processing
• Ask us to transfer information you provided in an appropriate format
• Withdraw consent where processing is based on consent
• Complain about how your information has been handled

Some rights are subject to legal conditions and exemptions.

To exercise a right, email:

enquiries@bespokebbqkitchens.com

We may need to confirm your identity before responding.

14. Complaints

Please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.

15. Cookies

Our website may use cookies or similar technologies that are strictly necessary for security, website operation, form submission and user preferences.

Further information is available in our Cookie Policy.

16. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the content, security or privacy practices of other websites. You should review their privacy information before providing personal details.

17. Changes to this policy

We may update this Privacy Policy when our services, website technology or legal obligations change.

The latest version will be published on this page with a revised “last updated” date.