Last updated: 24 July 2026
These Terms and Conditions apply to enquiries, quotations, goods and services supplied by:
Bespoke BBQ Kitchens Ltd
Company number: 17244737
Registered in: England and Wales
Email: enquiries@bespokebbqkitchens.com
Website: bespokebbqkitchens.com
References to “we”, “us” and “our” mean Bespoke BBQ Kitchens Ltd.
References to “you” and “your” mean the person, customer or organisation making an enquiry, accepting a quotation or purchasing goods or services from us.
These Terms and Conditions explain the general basis on which we provide:
Every project will also be subject to a written quotation, proposal, order confirmation or contract setting out the project-specific scope, price, payment schedule, assumptions, exclusions and programme.
Where project-specific written terms conflict with these general Terms and Conditions, the project-specific terms will normally take priority.
Nothing in these Terms and Conditions affects statutory consumer rights that cannot legally be excluded or restricted.
Information, photographs, drawings, descriptions and project examples on our website are provided for general guidance only.
Every outdoor kitchen is designed around its particular location, dimensions, access, appliances and customer requirements. Images and examples on the website do not guarantee that the same layout, finish, dimensions, specification or price will be suitable for another project.
Colours and finishes displayed on a screen may differ from the finished materials.
Information on the website does not constitute a binding offer to supply goods or services.
Submitting an enquiry form, sending an email or discussing a project with us does not create a contract or require either party to proceed.
We may ask you for information about:
Any initial estimate or budget indication is provisional unless confirmed in a formal written quotation.
We may charge for detailed consultations, surveys, design development or drawings. Any such charge will be confirmed before the service is provided.
You must provide information that is accurate, complete and reasonably necessary for us to design, price and complete the project.
This may include:
We are entitled to rely on information supplied by you or by someone acting on your behalf.
You must notify us promptly if any information changes or if you become aware that information previously supplied was inaccurate.
We will not be responsible for additional work, cost or delay caused by inaccurate, incomplete or withheld information, although we will explain any resulting changes before proceeding where reasonably possible.
Where required, we may arrange or recommend a site survey before completing the design or confirming the final price.
Unless expressly included in our quotation, a survey will normally be visual and non-intrusive. It may not identify concealed services, hidden defects, underground obstructions, unsuitable foundations or other conditions that are not reasonably visible.
Unforeseen conditions may include:
Where an unforeseen condition affects the work, we will explain the issue and any proposed change to the scope, price or programme.
Our quotation will normally identify:
Unless stated otherwise, quotations remain open for acceptance for 30 calendar days.
After that period, we may revise the quotation to reflect changes in supplier prices, labour costs, material availability or project requirements.
A quotation is not a binding contract until it has been accepted in writing, we have confirmed the order and any required initial payment has been received.
A contract will normally be formed when:
We may decline an order before confirming acceptance where:
Our design will be based on the requirements and information agreed at the time it is prepared.
You must review all drawings, dimensions, layouts, appliance details, finishes and specifications supplied for approval.
You must notify us promptly of any error, omission or requested change.
Fabrication will not normally begin until the relevant design information has been approved in writing.
Approval confirms your acceptance of the visible arrangement, principal dimensions, selected products and finishes shown, subject to any qualifications expressly stated in the documents.
We will provide our services with reasonable care and skill, as required by applicable consumer law.
Our quotation will state the design work and number of revisions included.
Changes requested after the included revisions have been completed may be treated as additional work.
Changes requested after design approval may affect:
We will explain any material change in cost or programme before proceeding.
Where the design incorporates an existing or customer-supplied barbecue, appliance, sink, refrigerator or accessory, you must provide accurate:
We are not responsible for a fault, incompatibility, performance issue or warranty limitation relating to a product that we did not supply.
We may refuse to incorporate an appliance where its condition, suitability or installation requirements cannot reasonably be verified.
Product specifications, materials, appliances and finishes may be subject to supplier availability.
Where a specified product becomes unavailable, we will discuss a reasonable alternative with you. We will not substitute a materially different product without your approval.
Natural materials and manufactured finishes may show reasonable variation in shade, grain, texture or appearance.
Samples provide a general indication and may not be identical to the completed installation.
A variation means a change to the agreed scope, specification or conditions affecting the work.
Variations may arise from:
Where reasonably possible, we will provide a written variation price or revised quotation before completing material additional work.
Immediate protective or safety work may be undertaken where it is reasonably necessary to prevent injury, damage or deterioration.
Unless expressly included in our quotation, you are responsible for establishing whether the project requires:
Any general information we provide about approvals should not be treated as formal planning or legal advice.
Gas, electrical, water and drainage work must be completed by suitably competent or registered contractors where required.
Our quotation will state whether specialist connections are included.
Unless expressly included, you are responsible for arranging suitable utility supplies, drainage and final connections.
We are not responsible for delays caused by unavailable, defective, inadequate or incorrectly positioned services.
You must provide safe and reasonable access to the property and work area on the agreed dates.
The work area should be cleared of unnecessary furniture, possessions, pets and obstructions.
You must notify us before work begins of:
Where suitable access is unavailable, we may suspend the visit and recover reasonable costs directly incurred as a result.
Any programme or completion date is an estimate unless expressly confirmed as a fixed contractual date.
The programme may be affected by:
We will keep you informed of material delays and provide a revised estimate where reasonably possible.
The contract price will be stated in the quotation or order confirmation.
The quotation will confirm whether VAT is included or added separately.
Unless expressly included, the price does not cover:
A deposit will normally be required before we begin detailed design work, reserve fabrication or installation time, or order project-specific materials and components.
The deposit amount and payment stages will be stated in the quotation or order confirmation.
Unless another payment schedule is agreed in writing, our typical payment schedule is:
10% design and booking deposit
Payable when the quotation is accepted.
40% materials payment
Payable before project-specific materials, appliances or components are ordered.
40% fabrication and installation payment
Payable before delivery or installation begins.
10% final balance
Payable within 14 calendar days of practical completion.
The precise payment structure may be adjusted to reflect the value of materials, appliances, fabrication and installation for a particular project.
All deposits and staged payments will be credited against the total contract price.
We will not normally order bespoke materials, begin fabrication, arrange delivery or confirm an installation date until the relevant payment has cleared.
Deposits are not automatically non-refundable in every circumstance. Where a customer cancels, we may retain or recover a reasonable amount reflecting:
We will take reasonable steps to reduce our losses and will credit costs reasonably avoided or recovered.
Any applicable statutory cancellation rights remain unaffected. Government and CMA guidance indicates that deposits and cancellation charges should reflect genuine losses and should not simply be described as non-refundable in all circumstances.
Payments are made by invoice. The website does not process online payments.
Unless a different payment date is stated in the quotation, order confirmation or invoice:
Where an invoice or project-specific document states a different payment date, that stated date will apply.
Payment must be made by bank transfer to the account shown on the invoice. The invoice number should be quoted as the payment reference.
We will not be required to fund project-specific appliances, materials or fabrication while waiting for general 30-day credit terms to expire.
We may suspend design, ordering, fabrication, delivery or installation where a payment has not been received by its due date.
Any resulting delay may affect the project programme.
If a payment becomes overdue, we may:
For business-to-business transactions, we reserve the right to claim statutory interest and fixed recovery compensation on overdue, undisputed sums where permitted by late-payment legislation. Current statutory interest for qualifying commercial debts is generally 8% above the Bank of England base rate, together with prescribed fixed recovery sums.
For consumer customers, interest, administration charges and recovery costs will only be applied where they are fair, proportionate, clearly disclosed and legally recoverable.
Where you are acting as a consumer and the contract is concluded entirely at a distance or away from our business premises, you may have a statutory right to cancel within 14 days.
The cancellation period for a service contract generally begins when the contract is entered into. Different rules may apply to contracts involving goods.
We will provide any legally required cancellation information and model cancellation form with the quotation or contract documents.
Where you ask us to begin providing services during the statutory cancellation period, we may require your express written request.
If you then cancel during the cancellation period, you may be required to pay a proportionate amount for services properly provided before cancellation.
The statutory right to cancel may not apply to goods made to your specifications or clearly personalised. However, the application of an exception will depend on the nature of the goods and contract. It does not remove your rights where goods are faulty, incorrectly described or services are not provided with reasonable care and skill.
Where no statutory cancellation right applies, or the applicable cancellation period has ended, you may request cancellation by writing to:
enquiries@bespokebbqkitchens.com
You will be responsible for a reasonable amount representing:
We will deduct costs avoided and amounts reasonably recovered through cancellation, reuse or resale.
We may suspend or cancel the work where:
Where appropriate, we will provide reasonable notice and an opportunity to resolve the issue.
You will remain responsible for completed work, committed costs and reasonable losses resulting from your breach.
Delivery arrangements will be confirmed with you.
You must ensure that:
Additional costs resulting from an aborted or repeated delivery may be charged where the failure was caused by unavailable access or incorrect information supplied by you.
We will carry out the agreed installation with reasonable care and skill.
Reasonable adjustment may be required to accommodate actual site dimensions, tolerances and conditions.
You must not use the installation until:
Practical completion occurs when the agreed work is substantially complete and capable of reasonable use, notwithstanding minor defects or outstanding items that do not materially prevent use.
You should inspect the work and notify us promptly of any visible issue.
Minor incomplete or defective items may be recorded on a snagging list and addressed within a reasonable period.
Payment should not be withheld in full because of minor snagging items. Any amount withheld should be reasonable and proportionate to the issue.
Goods supplied by us must meet applicable statutory requirements, including being of satisfactory quality, fit for a particular purpose made known to us and as described, where those legal requirements apply.
Services must be provided with reasonable care and skill.
Manufacturer warranties may apply separately to barbecues, appliances, worktops, coatings, lighting and other products.
Nothing in these Terms and Conditions reduces or excludes statutory consumer rights.
Warranty cover may not apply where damage or failure results from:
This section does not remove rights relating to goods or services that fail to meet legal requirements.
Outdoor kitchens are exposed to rain, frost, moisture, sunlight, heat, pollution and changing temperatures.
Reasonable weathering may include:
These natural characteristics will not necessarily constitute a defect.
You must follow the maintenance instructions supplied for:
Damage caused by standing water, harsh chemicals, unsuitable cleaning methods or inadequate maintenance may not be covered.
We will not publish photographs that identify you, your address or your property without an appropriate lawful basis or permission.
Where we request permission to use project photographs for our website, portfolio or social media, you may refuse without affecting the service provided.
Any use will be limited to the permission given.
We retain copyright and other intellectual-property rights in our:
Once the relevant invoices have been paid, you may use project drawings for the property and purpose for which they were prepared.
You may not reproduce, sell, distribute or use our design for another property, manufacturer or contractor without written permission.
We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.
We are not responsible for loss or damage that:
Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or statutory consumer rights that cannot legally be excluded. Contract terms seeking to exclude such liability may be unenforceable.
We will not be responsible for delay or failure caused by events outside our reasonable control.
These may include:
We will take reasonable steps to reduce the effect and resume performance when reasonably possible.
Please raise any concern promptly so that we have a reasonable opportunity to investigate and resolve it.
Complaints should be sent to:
enquiries@bespokebbqkitchens.com
Please include:
We will acknowledge the complaint and aim to provide a substantive response within a reasonable period.
We process personal information in accordance with our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce its terms.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
A delay or failure to exercise a contractual right does not mean that the right has been waived.
These Terms and Conditions and any contract between us are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections applying where you live and may be entitled to bring proceedings in the courts applicable to your location.
We may update these Terms and Conditions when our services, working practices or legal obligations change.